Privacy Policy

Knebworth House Privacy Policy

Lytton Enterprises Ltd is committed to protecting and respecting your privacy.

The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data. We’ll never sell your personal data and will only share it with organisations we work with when it’s necessary and the privacy and security of your data is assured. Our ICO registration number is Z6495415.

If you have any queries on this privacy policy or how we use your personal data they should be sent to info@knebworthhouse.com or addressed to The Estate Office, Knebworth Park, SG3 6PY.

WHAT PERSONAL DATA DO WE COLLECT?
Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need.

We collect personal data in connection with specific activities such as season ticket applications, ticket purchase, employment etc. You can give us your personal data by purchasing tickets, taking part in surveys, entering competitions or by corresponding with us by phone, email, social media etc. This personal data you give us may include name, title, address, date of birth, age, gender, financial information, employment status, demographic information, email address, telephone numbers, personal description, photographs, CCTV images, attitudes, opinions, usernames and passwords.

We may also collect limited sensitive data concerning your health or medical conditions, where you have volunteered this, for example so that we can cater for you when you attend an event.

EMPLOYEES (CURRENT, PAST & PROSPECTIVE)
If you’re an employee then we may collect extra information about you (e.g. references, criminal records checks, details of emergency contacts, medical conditions etc.). This information will be retained for legal or contractual reasons, to protect us and for safeguarding purposes. The data processed to meet employment contractual, statutory and management responsibilities includes, but is not limited to, data relating to: payroll, bank account, postal address, sick pay; leave, maternity pay, pension, emergency contacts, tax, national insurance, statutory sick pay, statutory maternity pay, family leave, work permits, equal opportunities monitoring, recruitment and employment, training and development, absence, disciplinary matters, e-mail address and telephone number.

HOW WE USE YOUR PERSONAL DATA
We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation/UK Data Protection Act and Privacy of Electronic Communication Regulation.

Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.

Personal data collected and processed by us may be used for the following purposes:
– Administration of season tickets and pre-purchased tickets.
– Where this is necessary for the performance of a contract
– Feedback and visitor analysis.
– Where this is necessary for our legitimate interests.
– Where we send marketing communications by electronic means, where we have your consent.

MARKETING COMMUNICATIONS
If you choose to hear from us we may send you information about Knebworth House and our events, working with us etc. We’ll only send these to you if you agree to receive them and we will never share your information with other companies for inclusion in their marketing. If you agree to receive marketing information from us you can change your mind at a later date. However, if you tell us you don’t want to receive marketing communications then you may not hear about events or offers that may be of interest to you.

We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and in line with the requirements set out in the GDPR.

There are some communications that we need to send. Examples are:
– Transaction messaging, such as ticket confirmations.
– Information about an event you are attending, cancellations etc.

SURVEYS
We sometimes carry out surveys to get visitor feedback. We use this feedback to improve the experiences that we offer. If you choose to take part in a survey, we’ll tell you when you start what data we will collect, why and how we’ll use it.

KEEPING YOUR INFORMATION
We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements. We store all of our data within the European Union.

HOW WE SECURE YOUR DATA
LEL ensures that appropriate security procedures and technologies are in place to maintain the security of all personal data. This applies to data held by LEL or by a data processor on behalf of LEL. Personal data may only be transferred to a data processor if they have in place adequate measures and agree to comply with the LEL data protection policy. Paper files and other records or documents containing personal/sensitive data are kept in a secure environment. Personal data held on computers and computer systems is protected by the use of secure passwords. We will always keep your information secure to maintain your confidentiality.

DISCLOSURE OF PERSONAL DATA TO OTHER BODIES
In order to carry out our contractual and management responsibilities, we may need to share an employee’s personal data with one or more third party suppliers. To meet the employment contract, we are required to transfer an employee’s personal data to third parties, for example, to pension providers and HM Revenue & Customs. When we allow third parties acting on behalf of LEL to access to your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it. We do not sell or share your personal information for other organisations to use.

Personal data collected and processed by us may be shared with the following groups where necessary:

– LEL employees
– Contractors
– Service Providers providing services to us

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of LEL, and our visitors

CCTV
There are CCTV cameras on site and you may be recorded when you visit us. CCTV is used to provide security and will only be viewed when necessary (e.g. to detect or prevent crime) and footage is stored for a set period of time after which it is recorded over. LEL complies with the Information Commissioner’s Office CCTV Code of Practice and we put up notices so you know when CCTV is used.

YOUR RIGHTS
You have the right to:
– Request that we don’t send you marketing communications
– Be informed if your personal data is being used
– Get copies of your personal data (this is known as a ‘subject access request’ and a copy will be sent to you within one month)
– Get your data corrected
– Get your data deleted
– Limit how we use your data
– Receive your data in an accessible way
– Object to the use of your data

Please note that we may be entitled to refuse requests where exceptions apply: for example, if we can show our processing is necessary for a lawful purpose.

CHANGES TO THIS PRIVACY POLICY
We’ll review this privacy policy to ensure it remains up to date and reflects how and why we use your personal data and new legal requirements. Please visit our website to keep up to date with any changes.

This privacy policy was last updated DECEMBER 2023.

DigiTickets Privacy Policy

Policy Owner

This policy is owned and distributed by IT and Compliance manager of Digital Ticketing Systems Limited

Who we are

In this Privacy Policy, references to "we", "us", and "our"" are to Digital Ticketing Systems Limited (Company number 07044584). References to "our Website" or "the Website" are to *.digitickets.co.uk.

Digital Ticketing Systems Limited is the data controller responsible for the personal information collected through this Website.

Information We Collect

We may collect and process the following categories of personal information:

Information You Provide Directly

When you contact us, make a purchase, register for services, or complete forms on our Website, we may collect information such as:

Name
Postal address
Email address
Telephone number
Purchase and booking information
Any other information voluntarily provided by you

Payment Information

Payments made through our Website are processed by authorised payment service providers. We do not store your full credit or debit card details on our systems.

Our payment providers may process payment information and carry out fraud prevention and verification checks. Where international transfers are required, appropriate safeguards will be applied in accordance with applicable data protection laws.

Digital Ticketing Systems is PCI DSS v4.0.1 compliant and are annually assessed/certified.

Website Usage Information

When you visit our Website, we may automatically collect:

IP address
Browser type and version
Device information
Screen resolution
Operating system
Referral source
Pages visited and actions taken on the Website
Date and time of access

Marketing Preferences

If you choose to receive marketing communications, we will record your preferences and any interactions with our emails, including whether emails are opened or links are clicked.

Cookies and Similar Technologies

We use cookies and similar technologies to operate our Website, remember your preferences, analyse usage, and improve user experience. Further information is provided in our Cookie Policy below.

How We Use Your Information

We process personal information for the following purposes:

To provide products and services you request
To process transactions and fulfil orders
To provide customer support and after-sales services
To manage bookings and accounts
To improve our Website, products, and services
To ensure Website security and prevent fraud
To comply with legal and regulatory obligations
To send marketing communications where we have your consent or another lawful basis to do so

Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract: to provide goods or services you have requested.
Legal obligation: where processing is necessary to comply with legal requirements.
Legitimate interests: to manage and improve our business, Website security, and customer experience.
Consent: where required, including for certain cookies and marketing communications.

Where we rely on consent, you may withdraw it at any time.

Sharing Your Information

We may share your personal information with:

Payment processors
Hosting and IT service providers
Delivery and fulfilment partners
Marketing and communications providers
Analytics and Website performance providers
Professional advisers and auditors
Regulatory authorities, law enforcement agencies, or courts where required by law

All third-party service providers are required to process personal information only on our instructions and in accordance with applicable data protection laws.

We do not sell personal information to third parties.

International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place, such as:

Transfers to countries deemed to provide an adequate level of protection; or
Approved contractual safeguards, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, regulatory, and reporting requirements.

Retention periods vary depending on the type of information and the purpose for which it is processed.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, improve performance, and provide analytics information.

How We Use Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the operation of the Website and cannot be disabled through our cookie management tools.

Cookie	Purpose	Duration
PHPSESSID	Maintains user session and shopping basket functionality	Session / 24 minutes
dtAnalyticsConsent	Records cookie consent preferences	1 year

Analytics Cookies

These cookies help us understand how visitors interact with the Website so that we can improve performance and usability.

These cookies are only placed with your consent.

DigiTickets

Examples include:

dtAnonymousID

Used to distinguish individual visitors and record their activity on the Website (pages viewed, events, approximate location, device and referral source) so we can analyse and report on how the Website is used. This data is collected against a randomly generated identifier stored in the cookie.

Google Analytics

Examples include:

_ga
_ga<container-id>
_gid
_gat_<tracker-name>

Google Privacy Information:

https://support.google.com/analytics/answer/6004245

Microsoft Clarity

Examples include:

_clck
_clsk
CLID
ANONCHK
MR
MUID
SM

Used to analyse user interactions and improve Website usability.

Microsoft Clarity Information:

Performance Monitoring Cookies

Performance monitoring tools help us identify technical issues and improve Website reliability.

Examples may include cookies used by services such as New Relic.

Managing Cookies

When you first visit our Website, you will be presented with a cookie banner allowing you to:

Accept all cookies
Reject non-essential cookies
Choose your cookie preferences

You may change your preferences at any time through our cookie settings tool.

You can also manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Your Data Protection Rights

Under UK GDPR, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request portability of your data
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Commissioner's Office (ICO)

For more information about your rights, visit:

https://ico.org.uk/

Automated Decision-Making

We do not generally make decisions producing legal or similarly significant effects using solely automated processing.

Where automated tools are used for fraud prevention, security monitoring, or service administration, appropriate safeguards will be applied in accordance with applicable data protection legislation.

Childrens Data

Our Website is not intended to knowingly collect personal information from children unless necessary to provide services requested by a parent, guardian, school, attraction, venue, or authorised organisation.

Where we process children's personal information, we take additional care to ensure appropriate protections are in place.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Digital Ticketing Systems (t/a DigiTickets)

Sentio House, Pynes Hill, Exeter, Devon, EX2 5AZ

www.digitickets.co.uk/compliance-request

If you have concerns about how we use your personal information, you may submit a privacy complaint to us using the contact details above.

We will acknowledge your complaint and investigate it in accordance with applicable data protection legislation. We aim to respond without undue delay and within the timescales required by law.

If you remain dissatisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).

Other Websites

This Privacy Policy applies only to this Website. Links to third-party websites are provided for convenience only. We are not responsible for the privacy practices of those websites, and we encourage you to review their privacy policies before providing any personal information.

Last Updated: 25 August 2026