Knebworth House Privacy Policy

Lytton Enterprises Ltd is committed to protecting and respecting your privacy. The privacy and security of your personal information is extremely important to us. This privacy policy explains how and why we use your personal data.

We’ll never sell your personal data and will only share it with organisations we work with when it’s necessary and the privacy and security of your data is assured.

Our ICO registration number is Z6495415.

If you have any queries on this privacy policy or how we use your personal data they should be sent to info@knebworthhouse.com or addressed to The Estate Office, Knebworth Park, SG3 6PY.

What personal data do we collect?

Your personal data (any information which identifies you, or which can be identified as relating to you personally for example, name, address, phone number, email address) will be collected and used by us. We’ll only collect the personal data that we need. 

We collect personal data in connection with specific activities such as season ticket applications, ticket purchase, employment etc. You can give us your personal data by purchasing tickets, taking part in surveys, entering competitions or by corresponding with us by phone, email, social media etc. This personal data you give us may include name, title, address, date of birth, age, gender, financial information, employment status, demographic information, email address, telephone numbers, personal description, photographs, CCTV images, attitudes, opinions, usernames and passwords.

We may also collect limited sensitive data concerning your health or medical conditions, where you have volunteered this, for example so that we can cater for you when you attend an event.

Employees (Current, Past & Prospective)

If you’re an employee then we may collect extra information about you (e.g. references, criminal records checks, details of emergency contacts, medical conditions etc.). This information will be retained for legal or contractual reasons, to protect us and for safeguarding purposes. The data processed to meet employment contractual, statutory and management responsibilities includes, but is not limited to, data relating to: payroll, bank account, postal address, sick pay; leave, maternity pay, pension, emergency contacts, tax, national insurance, statutory sick pay, statutory maternity pay, family leave, work permits, equal opportunities monitoring, recruitment and employment, training and development, absence, disciplinary matters, e-mail address and telephone number.

How we use your personal data

We’ll only use your personal data on relevant lawful grounds as permitted by the EU General Data Protection Regulation/UK Data Protection Act and Privacy of Electronic Communication Regulation.

Personal data provided to us will be used for the purpose or purposes outlined in any fair processing notice in a transparent manner at the time of collection or registration where appropriate, in accordance with any preferences you express. If asked by the police, or any other regulatory or government authority investigating suspected illegal activities, we may need to provide your personal data.

Personal data collected and processed by us may be used for the following purposes:

-administration of season tickets and pre purchased tickets
-where this is necessary for the performance of a contract
-feedback and visitor analysis
-where this is necessary for our legitimate interests
-where we send marketing communications by electronic means, where we have your consent

Marketing communications 

If you choose to hear from us we may send you information about Knebworth House and our events, working with us etc.

We’ll only send these to you if you agree to receive them and we will never share your information with other companies for inclusion in their marketing. If you agree to receive marketing information from us you can change your mind at a later date. However, if you tell us you don’t want to receive marketing communications then you may not hear about events or offers that may be of interest to you.

We may sometimes use third parties to capture some of our data on our behalf, but only where we are confident that the third party will treat your data securely, in accordance with our terms and in line with the requirements set out in the GDPR.

There are some communications that we need to send. Examples are:

 

               -transaction messaging, such as ticket confirmations

               -information about an event you are attending, cancellations etc.

Surveys  
We sometimes carry out surveys to get visitor feedback. We use this feedback to improve the experiences that we offer. If you choose to take part in a survey, we’ll tell you when you start what data we will collect, why and how we’ll use it.

Keeping your information
We will only use and store your information for as long as it is required for the purposes it was collected for. How long it will be stored for depends on the information in question, what it is being used for and, sometimes, statutory legal requirements. We store all of our data within the European Union.

How we secure your data 
LEL ensures that appropriate security procedures and technologies are in place to maintain the security of all personal data. This applies to data held by LEL or by a data processor on behalf of LEL. Personal data may only be transferred to a data processor if they have in place adequate measures and agree to comply with the LEL data protection policy. Paper files and other records or documents containing personal/sensitive data are kept in a secure environment. Personal data held on computers and computer systems is protected by the use of secure passwords. We will always keep your information secure to maintain your confidentiality.

Disclosure of personal data to other bodies

In order to carry out our contractual and management responsibilities, we may need to share an employee’s personal data with one or more third party supplier. To meet the employment contract, we are required to transfer an employee’s personal data to third parties, for example, to pension providers and HM Revenue & Customs. When we allow third parties acting on behalf of LEL to access to your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it. We do not sell or share your personal information for other organisations to use.

Personal data collected and processed by us may be shared with the following groups where necessary:

LEL employees
Contractors
Service Providers providing services to us

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect the rights, property, or safety of LEL, our and visitors.

CCTV

There are some CCTV cameras on site and you may be recorded when you visit us. CCTV is used to provide security and will be only be viewed when necessary (e.g. to detect or prevent crime) and footage is stored for a set period of time after which it is recorded over.  LEL complies with the Information Commissioner’s Office CCTV Code of Practice and we put up notices so you know when CCTV is used. 

Your Rights

You have the right to:

-request that we don’t send you marketing communications
-be informed if your personal data is being used
-get copies of your personal data (this is known as a 'subject access request' and a copy will be sent you within one month)
-get your data corrected
-get your data deleted
-limit how we use your data
-receive your data in an accessible way
-object to the use of your data

Please note that we may be entitled to refuse requests where exceptions apply: for example, if we can show our processing is necessary for a lawful purpose.

Changes to this privacy policy

We’ll review this privacy policy to ensure it remains up to date and reflects how and why we use your personal data and new legal requirements. Please visit our website to keep up to date with any changes. This privacy policy was last updated on 24 April 2020.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Knebworth House. References to "our Website" or "the Website" are to knebworthhouse.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

Cookie	Name	Expiration Time	Purpose
Shopping Basket	PHPSESSID	24 minutes	This cookie is used to keep track of what items are in a user's shopping basket.
Cookie Consent	dtAnalyticsConsent	1 year	This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics	_ga _ga_container-id	2 years	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Read Google's overview of privacy and safeguarding data
	_gid	24 hours
	_gat_tracker-name	1 minute
Microsoft Clarity	_clck	1 year	These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website. Read Microsoft Clarity's Cookie Overview and Data Retention Policy.
	_clsk	1 year
	CLID	1 year
	ANONCHK	1 year
	MR	1 year
	MUID	1 year
	SM	1 year
New Relic	__cfduid	1 year	This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas. Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Knebworth House
Lytton Enterprises Ltd, The Estate Offices, Knebworth House, Knebworth, Hertfordshire
SG3 6PY

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.